Description
As the future of business travel evolves, accessibility and inclusion are no longer optional—they are essential. This session will equip travel procurement professionals with practical knowledge and actionable best practices to ensure their travel programs are inclusive and accessible to all employees, including travelers with visible and invisible disabilities, neurodiverse individuals, and those with temporary impairments. Through real-world examples and program design strategies, attendees will learn how to embed accessibility into every stage of the travel procurement process—from sourcing and RFPs to policy creation, traveler support, and post-trip feedback.
This session was held during Convention 2025 in Denver, CO.
Objectives
1. Learn what accessibility means across various traveler needs, including mobility, sensory, cognitive, and mental health dimensions
2. Discover how to include accessibility criteria in RFPs, supplier SLAs, and travel policy design to ensure inclusivity from the start
3. Gain insights into working with TMCs, airlines, hotels, and ground transport providers to evaluate and improve accessibility offerings. Learn how to build a traveler-centric support model—from pre-trip planning to real-time assistance
Certificate
By completing/passing this course, you will attain the certificate Certificate of Participation
Learning credits
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